Choose the shortest path to the answer you need.
A replacement can start with the address tool. Existing customers skip the sales path. Credential requests and general questions have their own routes. Choose one; Roofprint should not make you complete the same form twice.
Start with the route that matches the task.
Start a roof plan
See the property and planning state before deciding whether to request a roof check.
Continue a saved roof plan
Open the secure link sent with your saved plan. If the link is unavailable, send a general message using the same email.
Ask about a repair
Describe the symptom and add only details or photos you can gather safely. Do not climb onto the roof.
Request credential proof
Ask for the current homeowner-safe business, WSIB, insurance, licensing, warranty or manufacturer record.
Existing-customer service
Keep a leak, lifted shingle or warranty question tied to the original project record.
Prefer to send a general message?
Choose the topic and tell us only what is useful. Use the dedicated roof-plan or service path when you already know which one you need.
Contact details publish only when their operating path is verified.
- Evidence required
Email
A public business email is not published until it matches the verified identity record.
- Not published yet
Phone and staffed hours
Telephone and staffed hours remain unpublished until the line, routing and coverage are verified.
- Contract document
Legal entity
The verified contracting entity appears on contract documents.
What homeowners ask about this.
Can I see a planning range without sending this form?
Yes, if the verified address flow remains ungated. Use “See my price”; the general contact form is not required to see the planning result.
I already have a Roofprint project. Which form should I use?
Use “Open a service request.” It is designed to match the original project record and should not route through acquisition messaging.
Can I call Roofprint?
A telephone link appears only when the business line, staffed hours and call-handling route are verified. Until then, use the address tool, dedicated service form or verified email.
Is the contact form for emergencies?
No. A web form is not an emergency service. Follow the safety note on this page and use a verified urgent path only if Roofprint publishes one.