Tell us what changed. Keep the service record tied to the original roof.
Use the email from your Roofprint documents, describe what you can see and gather evidence only from a safe location. Submission starts a review; it does not decide coverage.
This form is not an emergency dispatch line.
Do not climb onto the roof. If water is near electrical equipment, the structure appears unsafe or there is an immediate danger, keep away and contact the appropriate emergency or qualified professional. This form is not monitored as an emergency dispatch line unless Roofprint publishes verified staffed coverage.
Open the service record.
Use the project email and put any project reference, address, date or visible location in the description. The current handler does not yet accept public uploads.
What happens after submission.
Match the record
Roofprint checks the submitted details against the accepted scope, products, evidence and warranty documents. If the match is uncertain, the team asks for another identifier rather than exposing private records.
Review the issue
A qualified reviewer examines the description and any safely supplied evidence and decides whether an inspection or additional evidence is needed.
Classify the path
The issue may be workmanship, manufacturer material, maintenance, weather or event damage, unrelated scope or still under investigation. The classification includes the relevant document and reason.
Record the next action
Any inspection, covered work, manufacturer submission, paid service, monitoring or exclusion is added to the service file. A manufacturer submission is not a promise of approval.
Coverage is a reviewed state, not a form option.
Do not ask the customer to choose “warranty claim” versus “paid repair” before review. Let them describe the issue; determine the applicable path from the project and warranty records.
What homeowners ask about this.
Does submitting the form mean the issue is covered?
No. It creates a service record. Coverage is determined after the issue and the applicable written terms are reviewed.
What photos should I add?
Only photos you can take safely from the ground or inside. Show the wider location and a closer view if possible. Do not climb onto the roof or enter an unsafe attic. The public form does not currently accept uploads; a reviewer can provide a scoped follow-up path when needed.
What if I cannot find my project reference?
Use the email from the project and include the property address in the description. Roofprint will attempt a safe match and may ask for another identifier; it will not reveal project details from an uncertain match.
What if the problem followed a storm?
Include the date, visible condition and any details you can gather safely. Roofprint will review the next path. Do not delay necessary safety measures while waiting on a web form.